Miller Magazine Issue 108 / December 2018

73 MILLER / DECEMBER 2018 TECHNOLOGY PLATFORM few years but we did not give up and continued to offer services and exist in this market. Now we supply machi- nes to global giant ADM’s mills in different states the- re. We also supply machines to mills in Canada. We are proud of being a supplier of a global scale firm like Cargill. American market is the Premiere League for compa- nies offering high quality and service. Imas supplies ma- chines to global food giants like ADM and Cargill. Our activities and success in this market proved that we are a global player. We are also among important suppliers of other big American millers like Mennel, Fairview, Grain Craft that have mills in many states of the USA. What are the biggest problems the milling industry face? The biggest problems are; “market shrinkage, incre- asing competition and quality problems as a result of excessive number of manufacturers coming into the market. You are in close touch with flour industrialists. What are their expectations from machine manufac- turers that have been adapting higher technology? Their main expectation is lower input costs. That me- ans; decreasing energy consumption, maintenance costs and number of personnel. And we can only achieve that through full-automation. Decreasing outage rate and increasing yield to highest possible levels are also im- portant. What are your targets and expectations for your company? Our aim is to offer world class services that is being supplied by the best machine manufacturers and to pay importance to customers satisfaction as first priority. We want to exceed expectations of our customer and staff with facilities of the highest quality. We invest in Re- search and Development more than any other Turkish companies in order to reach our goal which is not only adding value to our company but also contribute to the sector as a whole. You are a highly experienced professional in the sector. Can you please evaluate recent developments? The market is continuously shrinking so it is crucial to penetrate into new markets. In addition to that, af- ter-sale services started to become as important as sel- ling the project itself. In order to do that, you have to set up a separate unit to focus on after-sale services. Here, I say it with a great honour that Imas is the leading com- pany in Turkey in terms of after-sale services. We have a separate team called ProSupport for after-sales services which is ready 7 days and 24 hours in more in more than 95 countries. Thanks to the automation system we use, we provide online instant solutions and make them feel that we are the solution partner on every occasion. Turkey is the global leader in flour exports. What is the main factor behind this success? Do you think that it is sustainable? No success is coincidence. 10 percent of the success lies on skills and 90 percent on hard work. We can make this a sustainable success if we work hard. I believe that Turkey will maintain and improve this success with more brilliant success stories. Our Black Sea neighbors Russia and Ukraine have been increasing their production each year. Those grain giants are also planning new investments for their milling industries. Do you foresee an invest- ment potential in these countries? Grain production in those countries has been incre- asing in those countries. That it especially the case for corn and wheat. We hope that they will invest more in milling in order to make more profit. But economic sanctions to Russia may slow down this trend. Is there anything you want to add? Research and Develop- ment investments of com- panies and the country as a whole will enable us to have a great say in global markets. Imas Integrated Machinery Systems spares no effort with this awa- reness and taking strong steps towards to the fu- ture. We will continue to contribute with value ad- ded services for our cus- tomers and also for the industry and our country.