Miller Magazine Issue: 116 August 2019

75 INTERVIEW MILLER / AUGUST 2019 Milling is a sector where the profit margin is low and competition is tough. It is very important for mill- ers that the yield is at maximum level and the ma- chines operate 24/7. Therefore, after the machine quality and price, the most important criteria that millers take into consideration are spare parts and after-sales service. Investors in the milling industry are now evaluating quality, together with product re- liability and after-sales services reliability. There is an ambitious brand in supplying spare parts which are needed in milling facilities and after-sales service in Turkey: Depart Spares. We spoke with Cengiz Tiry- akioğlu, General Manager of Depart Spares, about the company’s journey to become one of the main players in the spare parts sector and its future goals. Mr. Tiryakioğlu, could you please provide us with some brief background information on De- part Spares and its activities? Depart Spares started its commercial activities in August 2014 as the group company of Alapala, which has completed turnkey factory projects in more than 100 countries with its 65 years of milling sector expe- rience, production quality and technology. As being responsible for the sales and marketing activities of all kind of spare parts of all brands mills in the global market, Depart has continuously increased its suc- cess since the first day with its corporate structure, operational processes and growing turnover since its inception with its vision and business discipline. Our goal is to provide the spare parts needed by the millers in the global market in the fastest way to ensure that production continues without interrup- tion. We are happy to contribute to the production of our customers and grow with them. At the point we came; the fact that all the mills in the world are starting to see us as a reliable solution partner for high quality, fast parts and service. This shows that we are on the right track. Could you tell us about the technological solu- tions you developed? We produce the spare parts within our structure with the latest technology. It is very important for us to work with meticulous workmanship in the produc- tion of all parts. Except for spare parts, we are trying to bring innovative technologies to the milling sector with the supportive machines we sell. What could you say about your company’s po- sition and role in the sector? Depart spares is in a unique position with its corporate structure and vision in the industry. It is unique to only Depart Spares to offer spare parts to customers all over the world without separating ma- chine brands, to provide quality products at competi- tive prices, to reach the most demanding locations in the fastest way, to solve the customer’s problem and to implement all of these in an institutional system. Since the first day, we have been constantly striving