Miller Magazine Issue: 116 August 2019

76 INTERVIEW MILLER / AUGUST 2019 to improve our service quality and analyze custom- er needs. We conduct surveys and researchs to see ourselves through the eyes of our customers. Cur- rently, our brand perception and sectoral position are strengthened in each passing day as a result of our unique structure and our system established upon customer satisfaction. In addition, we distribute brands such as Verdi, Siat, Filip, Ros- si and Ciolini in many countries. Apart from our central warehouse in Çorum, we have warehouses that we have opened in Zambia, Mongolia and Uzbekistan in order to be closer to our customers and provide faster service. Our plans include opening a warehouse also in United Arab Emirates. What could you tell about your technical service, after-sales service sup- port and training that you offer for your custom- ers? Spare Parts business runs with Çorum, Zambia, Uzbekistan. We are in close contact with the cus- tomer in order to respond to every request faster. In addition, we do plan to provide after-sales service in the warehouses we opened. In the 3rd quarter of 2019, we will start to provide service to all our cus- tomers in our warehouses in Zambia and Uzbekistan. In which export markets are you most active? All export markets are very valuable for us. Each mar- ket contributes to our company as new perspectives and experience. Currently Middle East, South Africa, Central Europe and Southeast Asia are the mainly export markets that we are the most active in. We develop our strategic structure to strengthen and become active in all of Asia, North and South America and all of Afri- ca. Except for the warehouses we mentioned, every market we see is a potential warehouse candidate for us. Our warehouses are very impor- tant for us in terms of regional dom- inance and customer satisfaction. With our vision in our new markets, we will be continuing to develop new warehouses well new dealerships. Which regions do excite you as promising foreign markets? Especially in the African and Russian markets, there is significant potential. We want to develop business here and introduce our brand to potential customers. Due to that, we have developed our team structure in this direction. Our sales and operations team are ready to start being active in these markets. For more information about Depart and its activities please visit: wwww.departspares.com