Miller Magazine Issue: 142 October 2021

74 COVER STORY MILLER / OCTOber 2021 after-sales service can be performed virtually, which reduc- es CO2 emissions by eliminating technician travel. A full range of services: Efficient after-sales service mi- nimises downtime and production losses. Cimbria has dis- tinguished itself by offering exclusive after-sales service, providing the customer with well-qualified assistance at all times. Online service, onsite service, remote support, documentation and training are all included. Today, our service portfolio is enriched with real-time remote assis- tance using smart glasses. Smart glasses are a new tool allowing our customers to receive remote support from expert technicians in real time, receiving the necessary assistance anywhere in the world. Response times are improved and any machine downtime is reduced. Smart glasses lead to a faster, more effective solution. In-house and field staff also benefit from on-the-job training oppor- tunities to gain deeper understanding with direct inter- action with machines. We are dedicated to continuous improvement and have established Cimbria testing and training centres for the education and the instruction of all personnel who work with our systems on a daily basis. The training centres offer both general courses and indi- vidually designed courses that are customised to quality personnel for the commissioning, operation and mainte- nance of systems. What makes Cimbria different is our experience. Our knowl- edge gained over 70 years in the industry and our commit- ment to working side-by-side with our customers helps us limit machine downtime, improve uptime. We are always focused on process improvement and making simpler user interfaces, so our operators feel more comfortable with our systems. This is our attitude, our mission and the value we bring to all of our customers around the world - to be an Expert at their side. About Cimbria Cimbria is a global brand of AGCO and one of the world’s leaders in industrial processing, handling and storage of grain and seed, as well as animal feed, foodstuffs and other bulk products. Cimbria works together with their customers to de- sign, engineer, manufacture, install and service individual ma- chines, customized systems and complete turnkey installations. About AGCO AGCO (NYSE:AGCO) is a global leader in the design, manufacture and distribution of agricultural machinery and precision ag technology. AGCO delivers customer value through its differentiated brand portfolio including core brands like Challenger®, Fendt®, GSI®, Massey Ferguson® and Valtra®. Powered by Fuse® smart farming solutions, AGCO’s full line of equipment and services help farmers sustainably feed our world. Founded in 1990 and head- quartered in Duluth, Georgia, USA, AGCO had net sales of $9.1 billion in 2020. For more information, visit www.AGCO- corp.com .